Documents and legal acts
Orders, rules and reports of the enterprise that concern passengers, shippers and the public, given for information. Where the text on this site differs from the signed copy kept in the chancellery, the signed copy applies.
On the passenger timetable from 1 November 2026
In forceApproves the passenger timetable from 1 November 2026 and the winter times of suburban trains 6005 and 6006 (1 November to 31 March).
On preparation for work in winter 2026/27
In forceSets the tasks and dates for the track distances, the depot and the stations: snow-clearing trains on standby from 1 November, point heaters tested by 25 October, heating of carriages from 15 October, and a commission to accept readiness by 30 October.
Annual Report 2023
PublishedTraffic figures for 2023: about 5.5 million tonnes of freight and about 180,000 passengers on about 690 km of line; about 5,200 staff; about 30 main-line locomotives on the books.
Regulation on the consideration of appeals of citizens
In forceHow letters, e-mails and entries in the books of complaints are registered, who answers them and in what time.
Procedure for ordering wagons and for work on the private sidings at Nurzhan
In forceHow shippers order wagons for the coming month, how wagons are placed on and taken from the private sidings of the Nurzhan Rail Freight Depot, and the free time for loading.
Regulation on things found on trains and at stations
In forceHow things left on trains and at stations are recorded, kept for a month at the station where the train ends, returned to their owners and published in a weekly list.
Rules for the carriage of passengers, luggage and hand luggage
In forceApproves the rules for passengers on train No. 1/2 and the suburban trains: tickets, children's and pensioners' fares, hand luggage, bedding and what may not be carried.
Instruction on safety on railway land and at level crossings
In forceRules for the public on railway land: walking on the track, crossing it only at crossings and footpaths, driving stock over the line, stopping at crossings, and the ban on climbing onto wagons and on photography at the border stations without permission.
Charter of the State Enterprise Irad Temir Jolu
In forceSets up the enterprise on the property of the Territorial Railway Administration, defines its purpose (the carriage of passengers and freight and the upkeep of the railway of the Zone), its management by a Director-General and its answerability to the Ministry of Transport. Approved by the Ministry of Transport.