Contacts and reception
Addresses and telephones of the management of the railway, the stations and the freight depot, the days on which citizens are received, and the order for written appeals. Questions on train times can be answered by the information desk at any hour.
Reception of citizens
| Who receives | When | Where |
|---|---|---|
| First deputy director-general, chief engineer | Tuesdays 14:00–17:00, by appointment (tel. +996-39-3-21-05-01) | Nurzhan station, left wing, room 214 |
| Head of the passenger services department | Thursdays 10:00–12:00 | Nurzhan station, left wing, room 108 |
| Station master, Talas | Wednesdays 10:00–12:00 | Talas station, first floor |
| Commercial office (shippers and forwarders) | Monday to Friday 09:00–12:00 | Nurzhan Rail Freight Depot, office building |
Written appeals
Written appeals are addressed to the Director-General and handed in at the chancellery (left wing, room 201), sent by post to Nurzhan station or by e-mail to info@railways.iradgov.org. An appeal is answered within 30 days; a complaint about service on a train within 15 days. Please give your name, address and, for a journey, the date, train and carriage number.
Every station with a ticket window and every carriage of train No. 1/2 keeps a book of complaints and suggestions, which is given to a passenger on request.
How to get here
Nurzhan station stands on Vokzal Square a few hundred metres south-west of the central square; marshrutkas stop on the square. The Nurzhan Rail Freight Depot is about 4 km north-east of the centre, on the north line.
Talas station is about 1.4 km south of the central square of Talas.